Privacy policy
This Privacy Policy describes how Monad (“the Website,” “we,” “us,” or “our”) collects, uses, and discloses your personal data when you visit the Website, use our services, make a purchase on Monad.com (“the Website”), or otherwise communicate with us, collectively referred to as “the Services.” For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or another person whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing the Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will publish the revised Privacy Policy on the Website, update the “Last Updated” date, and take any steps required by applicable law.
How We Collect and Use Your Personal Data
To provide the Services, we collect, and have collected in the past 12 months, personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of use, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we collect about you depend on how you interact with our Website and use our Services. When we use the term “personal information,” we mean information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you submit directly to us through our Services may include:
Basic contact details, including your name, address, phone number, and email address.
Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, including your username, password, and security questions.
Shopping information, including the items you view, add to your cart, or add to your wish list.
Customer support information, including the information you provide when communicating with us, for example when sending a message through the Services.
Some features of the Services may require you to provide certain information about yourself directly to us. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect Through Cookies
We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Website and your account, including device information, browser information, information about your network connection, your IP address, and other information relating to your interaction with the Services.
Information We Receive from Third Parties
Finally, we may receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
Companies that support our Website and Services, such as Shopify.
Our payment processors, which collect payment information, such as bank account details, credit or debit card information, and billing address, in order to process your payment, fulfill your orders, and provide you with the products or services you have requested, in order to perform our contract with you.
When you visit our Website, open or click on emails from us, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we receive from third parties will be handled in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of information provided by third parties and are not responsible for third-party policies or practices. For more information, please see the section below, Third-Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services. We use your personal information to provide you with the Services and to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and allowing you to post reviews.
Marketing and Advertising. We use your personal information for marketing and advertising purposes, such as sending marketing, promotional, and advertising communications by email, SMS, or post, and showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Website and other websites to you.
Security and Fraud Prevention. We use your personal information to detect, investigate, or take action against possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
Communicating with You. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interest in order to respond to you, provide effective services, and maintain our business relationship with you.
Cookies
Most browsers automatically accept cookies by default, but you can set your browser to remove or reject cookies using your browser settings. Please note that removing or blocking cookies may negatively affect your user experience and may cause some of the Services, including certain features and general functionality, to stop working properly or become unavailable. In addition, blocking cookies may not completely prevent us from sharing information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:
With service providers or other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct us, request us, or otherwise give us your consent to disclose certain information to third parties, such as to deliver products to you or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interest in running a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, including responding to subpoenas, search warrants, and similar requests, to enforce applicable terms of use, and to protect or defend the Services, our rights, and the rights of our users or others.
In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information, marked with *, about users for the purposes described above in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:
| Category | Categories of Recipients |
|---|---|
| Identifiers, such as basic contact details and certain order and account information | Service providers and third parties who perform services on our behalf, such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers |
| Commercial information, such as order information, shopping information, and customer support information | Business and marketing partners |
| Internet or similar network activity, such as Usage Data | Affiliates |
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
User-Generated Content
The Services may allow you to publish product reviews and other user-generated content. If you choose to submit user-generated content in public areas of the Services, this content will be public and accessible to anyone.
We do not control who has access to the information you make available to others and cannot guarantee that the parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of information that you make publicly available, or for the accuracy, use, or misuse of information that you disclose to or receive from third parties.
Third-Party Websites and Links
Our Website may provide links to third-party websites or other online platforms. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on those websites.
Information that you provide in public or semi-public venues, including information that you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not in itself imply endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request its deletion.
As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell,” as those terms are defined under applicable laws, personal information of individuals under the age of 16.
Security and Retention of Your Information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to send us sensitive or confidential information.
How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may only apply under certain circumstances, and in certain cases we may deny your request as permitted by law.
Right of Access / Right to Know. You may have the right to request access to the personal information we hold about you, including details about the ways in which we use and share your information.
Right to Deletion. You may have the right to request the deletion of your personal information that we hold about you.
Right to Correction. You may have the right to request the correction of inaccurate personal information that we hold about you.
Right to Data Portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, under certain circumstances and subject to certain exceptions.
Restriction of Processing. You have the right to ask us to stop or restrict the processing of your personal information.
Withdrawal of Consent. Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
Objection. You may have the right to object to our decision if we deny your request. You can do this by replying directly to our denial.
Managing Communication Preferences. We may send you promotional emails, and you can unsubscribe from them at any time by using the unsubscribe option shown in our emails to you. If you unsubscribe, we may still send you non-promotional emails, such as those concerning your account or your orders.
You may exercise any of these rights where indicated on our Website or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before substantively responding to the request. In accordance with applicable laws, you may appoint an authorized agent to make requests on your behalf in order to exercise your rights. Before we accept such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need to verify your identity directly with us. We will respond to your request within a reasonable period as required by applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to object to our decision by contacting us using the contact details below or to submit your complaint to your local data protection authority.
International Users
Please note that we may transfer, store, and process your personal information outside the country in which you live, including in the United States. Your personal information will also be processed by employees, service providers, and partners in these countries.
If we transfer your personal information out of Europe, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant authority in the United Kingdom, unless the data transfer is to a country that has been deemed to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@try-monad.com.